EUNICE WACHIRA
Senior GRH/CGO/SEC Consultant
Eunice began her aviation industry career in 2004 as a Customer Service Agent for Nairobi-based Kenya Airways. Being proactive and results orientated with excellent planning and organizing skills, Eunice was promoted multiple times through several departments and ended her career with Kenya Airways as a Six Sigma professional with leads in project management.
While at Kenya Airways, Eunice was responsible for auditing the ground and cargo handling functions during their IOSA and ISAGO Registration Audits which resulted in positive audit results.
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In addition to her work in quality, she was called upon to improve service delivery standards in passenger handling, upgrade lost passenger luggage services, and further enhance the awareness of Safety Management System (SMS) principles in ground services.
Success in these endeavors led the way for her to implement a quality management system for ground services, establish a service delivery monitoring and reporting system, and the development of an ISAGO conformant Operations Manual for Kenya Airways Ground Handling Agents.
Eunice holds a Bachelor’s degree with Honors from the University of Nairobi. She is a certified IRCA Lead Auditor, IOSA Auditor, ISAGO Auditor, and has completed numerous IATA Training courses for Airline Operations including Advanced Safety Management Systems, Project Management, Documents Systems and Quality, Quality Management, Integrated Management Systems, and Lead Auditor Training.
Eunice’s vast array of industry knowledge, her cross functional expertise, and her ability to mentor client employees thereby unlocking their full potential in utilizing their new found skills has made her an invaluable addition to our GHS team.