EMERGENCY RESPONSE MANAGER TRAINING

COURSE INTRODUCTION

Leading an Emergency Response department is a challenging job. Typically there is no training prior to stepping into the leadership role and due to the fact that Emergency Response is a unique discipline, it is at times difficult finding assistance. This course reviews in totality the knowledge required by a good Emergency Response Manager in order to run a successful department.

COURSE INFORMATION
Duration

    • 2 Day

Pre-Requisites

    • None

Recommended Attendees

    Emergency Response Manager

Recommended Level

  • Entry, Intermediate, Management

Location

  • On-site or Washington, D.C.
COURSE CONTENT
    • Emergency Response Program Basics
    • Review & Assessment of Emergency Response Program
      • Emergency Response Manual
        • Checklists
        • Policies
      • Emergency Response Team
        • Number of Emergency Response Team Members
        • Currency of Emergency Response Team Members
    • Leading the Emergency Response Team
      • Establishing Leadership
      • Gaining Buy-in to the Program
    • Building an Emergency Response Program
      • Executive Support
      • Departmental Support
      • Command Center Team
      • Special Assistance Team (SAT)
      • The Go Team
    • Creating Emergency Response Training Programs
      • Emergency Response Training Course Content
      • Train the Trainers
    • Emergency Response Program Best Practices
      • IATA Guidelines
    • Emergency Response Drills
      • Drill Design
      • Scenarios
      • Pre-written Scripts
      • Debriefing
      • Report & Action Items
    • Reflection with Industry Peers
      • Peer Airlines
      • Alliances
      • Industry Meetings
    • Establishing Emergency Response Reporting Metrics
      • Quarterly Assessment Reports
    • GHS Will Customize Course Content to Meet Your Specific Business Needs
COURSE CERTIFICATE

GHS Certificates will be issued to attendees who complete a minimum of 90% of the required class hours and achieve successful results on a course evaluation examination

“WHY GHS?”
  • What You Will Learn
    • Emergency Response Program Basics
    • How to Review & Assess an Emergency Response Program
    • How to Lead the Emergency Response Team
    • How to Build an Emergency Response Team
    • How to Create Emergency Response Training Programs
    • Emergency Response Best Practices
    • How to Create Emergency Response Drills
    • How to Create Emergency Response Reporting Metrics
  • Experienced Instructor
    • Continental Airlines
      • Former Director of Emergency Management
      • Worldwide Responsibility for Emergency Response Program
    • Multiple Commercial Aviation Accident Experience
      • Continental Airlines Flight 1404 Accident
      • Continental Connection Flight 3407 Accident
      • Continental Airlines Flight 128 Severe Turbulence Incident
    • Experience Consulting for Over 40 Airline & Aviation Clients Worldwide